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Terms & Conditions

ONLINE STORE PAYMENT

  • We accept Visa or Mastercard credit cards via Payfast. Holders of accounts with most major South African bank can also do an EFT via Payfast. Here’s more information on PayFast.

REFUND POLICY

  • Please return faulty items via registered mail. We’ll provide a refund for confirmed faulty items.

RETURN AND EXCHANGE POLICY

  • If you receive a product that you’re not happy with, please contact us and return the garment by registered mail within 7 days from the date you received the goods. We’ll confirm that the item/s are in saleable condition and email you a credit note. Unfortunately, we are unable to credit you for the return shipping costs.

OUT OF STOCK ITEMS

  • Baggo Stonetrip guarantees limited print runs of product ranges. However, should you wish to buy and item that is out of stock, please contact us to indicate your interest. We might do additional versions of the most popular designs, and would be glad to alert you to the opening of pre-orders for these.

WHOLESALE ORDERS

  • Baggo Stonetrip guarantees limited print runs of our product ranges. However, we are open to creating bespoke designs for specific retailers. Just contact us.

Shipping

SOUTH AFRICA

  • Free shipping to local & main centres.
  • Regional | R50 surcharge
  • Delivery Time | Your order should arrive within 1-7 working days.
  • Once your parcel has been sent, we’ll email you the tracking number.
  • We dispatch parcels on weekdays during working hours. We do not send parcels on South African public holidays.
  • We need a physical address and daytime contact number, as we deliver via courier service. We cannot deliver to a PO Box.

INTERNATIONAL SHIPPING

  • Currently we are not shipping internationally.

SHIPPING TERMS

  • We cannot be held responsible for a lost parcel if you entered the incorrect shipping information. If you realise that the shipping information is incorrect after completing the purchase, please contact us asap with your purchase relevance and the correct shipping info.
  • We cannot be held responsible for parcels that go missing once we hand it over. Please contact us as soon as possible if you suspect a parcel has gone missing.